I recently upgraded to a 13-inch MacBook Pro (2017 model) and installed macOS High Sierra version 10.13.2. The new Mail app is grouping e-mails into "conversations", which has the net effect of making e-mails from my clients disappear under my replies. I use Google mail (on the web), the Apple Mail app on my MacBook, and the Mail app on my iPhone 6S. My goal is to have all three of these apps simply display the e-mails in the order that they were sent and/or received. I don't want some "helpful" feature on one platform adding to the overall cognitive burden.

The problem seems to have started with the last set of upgrades. Does anyone know how it can be addressed, short of switching to Android?


Go to View and disable Organize by Conversation.

  • 1
    This solves the immediate problem. However, the real problem is Apple's endless monkeying with the UI, against which a change in platform looks like the only defence. – user5920660 May 22 '18 at 21:27
  • @user Conversation view was introduced in 2011, a very welcome option for many and with a prominent checkbox to disable it if not. – grg May 22 '18 at 21:28
  • The problem is that Apple has scattered the view settings into multiple locations, and only some of these persist across upgrades. However, the basic answer here is that nothing can prevent Apple from randomly changing the settings of installed apps, so after an upgrade the user just has to check everything. – user5920660 May 22 '18 at 22:51

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