8

How long does enrollment take as an organisation? I have been waiting for over a month and the only feedback from Apple has been:

"Hello, We are requesting an update of your D&B Report. The current turnaround time will vary based on the country. We will be sending you an e-mail once it is complete. Your request ID is: XXXXXX Thank you, D&B Customer Support"

The registering organisation is in South Africa.

6

Apple makes an API call to D&B to look up DUNS numbers, so it's basically instantaneous. It's pretty clear from the wording of the response that Apple isn't the hang up here.

  • When DUNS is already set - registration takes me a day or so typically to enter everything in Apple - see that the API call matches - clear up any issues with zip code or business name between how I entered the company name in D&B and how it's entered in Apple (a space before a comma can break the API lookup - it's very precise in my experience and fails if you don't have every character exactly matching in the two systems).

Assuming you haven't made a clerical error that's causing the DUNS lookup to fail, You'll want your business manager or corporate legal department to contact D&B and expedite the listing. D&B does accept money to expedite their listing process so you could always pay your way to an official "credential" from them if it's taking too long to go down the "I'm a small business and want you to verify my credentials for free when you get to it" path.

If you are a solo developer, you might find it easier to just make a personal account and sell your apps without needing D&B if you won't use that listing for other reasons. This really is a business decision about how your LLC or incorporation is set up and not really an Apple question other than this is one of several hoops they require businesses to jump through before they enter a legally binding agreement with your business.

4

Check if your organisation has a D-U-N-S number. The developer program enrollment shouldn't take a month. If you have the D-U-N-S number handy, share it with Apple and it will expedite the enrollment.

You can refer to these links from Apple Developer Support:

It is recommended you contact Apple Developer Support for further help.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .