6

Today I updated to version 2.18.52 & I can’t see the names of the people who send me a message. The only thing I see is the WhatsApp logo and the word “message”.

You can see an example right here...

I can’t also see the status my friends posts, they all look black. I uninstalled the app, reset my phone & nothing seems to work so far.

|improve this question
4

The reason you’re not seeing the names of those users sending you WhatsApp messages is because you haven’t got previews enabled in your Notification settings.

To do this:

  1. Go to Settings > Notifications
  2. At the top tap on the Show Previews option
  3. Now select the option you want generally across all your apps (i.e. Always, When Unlocked, or Never)
  4. Now go back to the main Notifications screen
  5. Swipe up until you see the WhatsApp option
  6. Tap on WhatsApp
  7. Now at the very bottom of your WhatsApp Notifications settings you’ll have options relating to Previews - set this to Never if you don't want the actual message included in the Preview
  8. Exit Settings
  9. Launch WhatsApp and within its Settings go to Notifications and enable Show Preview (this step in combination with choosing Never at Step 7 will enable the contact name to be displayed in the preview, but not the message itself)

Note: You can skip steps 2 to 4 if you only want to set Preview settings for WhatsApp.

|improve this answer
  • 1
    This was the solution: To turn on previews that display the contact name but not message: Go to WhatsApp > Settings > Notifications > turn Show Preview on. Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never. – Javier Mateos May 18 '18 at 22:54

You must log in to answer this question.

protected by Community♦ May 21 '18 at 16:02

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged .