I’m trying to pull images off of my Camera Roll on my iPhone 6s with iOS 11.2 to my Mac locally and not using iCloud as I won’t sign up for that.

I would like to use the Image Capture program or iPhoto, but I've also tried using the Dr Fone programs too and all of them say that my iPhone has a password lock on it and they can’t access my iPhone when it's connected via USB cable. However, I have no password active on it.

The only thing that I can think of is that when I first bought the iPhone it asked me for a Passcode during the first initial set up and for some reason this main Passcode is preventing me from accessing the photos through my Mac.

Can this be correct? Or how else can I get access to empty my camera roll locally onto my Mac?

1 Answer 1


If I understand your question correctly, it sounds like your Mac is simply asking you to unlock your iPhone. With an iPhone 6s you would do that by entering your Passcode or using Touch ID.

In summary, to use Image Capture the typical process would be:

  1. On your Mac launch the Image Capture app
  2. Connect a USB/Lightning cable to your Mac
  3. Plug the other end of the cable into your iPhone 6s
  4. At this point you should be asked to unlock your iPhone and/or to Trust this Computer - enter your Passcode or use Touch ID and, if prompted, tap on the Trust button
  5. Within Image Capture select your iPhone 6s from the Devices list
  6. You should now see a list or thumbnails of the photos on your iPhone 6s
  7. Select the images you want to import (or select nothing to import all photos not previously imported - this could be a large number)
  8. Click on the Import to drop-down menu to select where you want the photos saved to

You can also set up Image Capture to automatically import photos from your iPhone 6s. For more information, refer to Image Capture Help: Transfer images.

As for iPhoto (or the Photos app), your Mac would still be asking you for the same thing - So the broad process described above will also work for those apps.

UPDATE due to additional info provided in comments

An iPhone 6s with iOS 11.x installed requires the following specs for syncing:

  • Mac: OS X 10.9.5 or later
  • PC: Windows 7 or later
  • iTunes 12.5 or later

Based on this, your 2011 MacBook Pro isn't capable of syncing in general with iTunes while it still has Snow Leopard installed and a version of iTunes earlier than v12.5.

However, you should still be able to import photos using Image Capture v6.0.1 (the version you'd have installed with OS X 10.6.8).

As a next step, I would try creating a new user and testing with that.

Create another user

In Snow Leopard (i.e. OS X 10.6.8) you can create a new user in Apple > System Preferences > Accounts and then log into that user to see if the problem persists.

You can also try testing to see if you can import photos via booted into Safe Mode.

As a troubleshooting step I would boot your Mac into Safe Mode.

Boot into Safe Mode

Follow these steps to boot your Mac into Safe Mode:

  1. Fully shut down your Mac
  2. Restart your Mac
  3. Immediately press the Shift key and keep it down
  4. Let go of the Shift key when you see the login window (NOTE: If you have FileVault enabled you may need to log in twice).
  5. Take a note of what happens (i.e. try using Image Capture)
  6. Exit Safe Mode by restarting your Mac as normal
  7. Log in and test Image Capture again

Let me know how you go.

  • Well it doesn't ask me for a password because I don't have it activated right now, I turn it on periodically but a pop up does ask me to "trust this computer" yes or no which I enter yes but it still doesn't give me access to the camera roll. I think the very first password I gave during initial set up is blocking this access, yet the password which I used during set up is the same that I use when I turn the passlock on or off at times. :/
    – Megatron
    Commented May 8, 2018 at 12:03
  • Hmm, I think we're missing something here (i.e. something else is at play). So, some more questions: (1) What exact model of Mac are you using? (2) What version of macOS is installed? (3) What versions of iTunes and iPhoto are installed? (4) Have you tried importing the photos on another computer? (5) Are you using the original Apple USB/Lightning cable or an after-market cable? (6) What do you mean by I don't have it activated right now? (7) Is this your main phone, or is it one you're no longer using? (8) Do you have a full current backup of your iPhone?
    – Monomeeth
    Commented May 10, 2018 at 0:54
  • 2011 MacBookPro8,3 with Snow Leopard 10.6.8 on it with iTunes 10.7 which is the maximum for that OSX and I know that my non-compatible iOS 11.2 won't work with that level of iTunes but surprised that other non-related 3rd-party software programs like Dr Fone or iMazing doesn't either, nor regular Apple apps like Image Capture or iPhoto for instance which would be better for me than iTunes really. I have not tried to import on another computer yet no. I'm using the original Apple Lightning cable. This is my main phone, a new phone and I never backed it up yet.
    – Megatron
    Commented May 11, 2018 at 12:11
  • I've just updated my answer to suggest a couple of other things to try with your current setup as it is. As an aside, you're incorrect about the maximum version of iTunes compatible with OS X Snow Leopard 10.6.8. You can actually use up to iTunes 11.4.
    – Monomeeth
    Commented May 11, 2018 at 22:39

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