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This question already has an answer here:

I bought a new iPad and my wife is taking my old Mini. She really likes "Word Collect", but wants to start at the beginning, not at my level. I deleted the app, deleted the backup, but when I reload the game from iCloud it comes in at my old level, not zero.

marked as duplicate by Allan, nohillside May 2 '18 at 17:55

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

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    I'm voting to close this question as off-topic because Customer Support questions are outside of the scope of what can be asked here as defined in the Help Center – Allan May 2 '18 at 16:22
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She probably needs to use her own iCloud account, not yours, to download the game.

You probably should also completely execute the Erase All Content and Settings command in Settings > General > Reset and start her off with a completely 'new' iPad and configure it for her use.

If you don't, she'll be using all your settings and data, which is why the game reverts to your level in the game.

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    Further: John can set up Family Sharing and add his & hers accounts to share purchases, so no fear in having to purchase the game twice (if the game is eligible, but most are). – Jari Keinänen May 2 '18 at 16:29
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    I am so sorry I bothered you. In my question I stated what I had done, which was in the answer to the other question - those steps did not work for me.I am a 75 year old geezer trying to stay technically proficient. Apparently this site is a little more rigid than I need. – John F Roney May 2 '18 at 21:46
  • Allen - Above comment aimed at you. Icon Daemon - Thanks for your answer. – John F Roney May 2 '18 at 22:33

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