7

I am being charged monthly and I have bought nothing.

PURCHASE AUTHORIZED ON 04/10 APL* ITUNES.COM/BI 866-712-7753 CA **************** CARD **** $9.99

My children do not have access to iTunes, my iPhone is the only thing attached to my account. How can I determine the cause and have it stopped?

  • 13
    This isn't an Apple-owned or run site. You should contact Apple support directly. – fsb Apr 13 '18 at 16:43
  • 3
    It’s not wrong to ask here, but keep in mind this site is not designed to function as Apple customer support so answers here should cover a general how to solve rather than a specific instance of support. This seems general enough to remain open and helpful so people know when thy need to contact support. – bmike Apr 13 '18 at 18:32
12

Apple has instructions for your situation located at itunes.com/bill:

  1. Compare your purchase history with the charges on your credit card and bank statement.
  2. Check the status of your subscriptions.
  3. Check all of your Apple IDs.
  4. If you share your device with others, including young children, learn how to manage your password preferences.
  5. Anyone who has your Apple ID password is able to make charges to your account. If you have unauthorized charges, change your Apple ID password.
  6. If you compare your credit card or bank statement to your purchase history and still don't recognize the charge, contact Apple Support. If you don't use your Apple ID to make purchases from the iTunes Store or App Store and see charges on your statement, contact Apple for help with Apple ID account security. If you think you're being billed twice for the same item, it might be a payment authorization hold and not an actual charge. The charge will disappear after your purchase clears.

If you have followed all these steps, there may be a possibility that your card number was stolen. Call your bank and dispute the charge. Do note that if this purchase was indeed done on one of your accounts and you do a chargeback, you risk getting locked out of that Apple account.

4

This is a red flag for identity theft

  1. It's possible this is a sham credit card merchant who has set their identity field to the same as Apple's - however I would not expect this to be around for 2 months.

  2. ...or the scammer obtained your credit card information and has created their own iTunes account.

  3. ...or they hacked your iTunes account

  4. ...or you signed up for something e.g. Apple Music, and just forgot.

Check your iTunes account (if any). In cases 1 or 2, the charges won't appear, go straight for a credit card chargeback and have the credit card reissued.

In case 3, reset your iTunes password and contact iTunes to report the fraud.

In case 3 or 4, do not chargeback, work with Apple to correct it.

How/why do scammers exploit iTunes accounts? It's easier than using Western Union etc. They use your account to "gift" iTunes Store value to other accounts they control. They get real cash out by trading it or creating a sham app, which they then buy (or do in-app purchases with).

  • Have to upvote this because this might be the case. Googling "866-712-7753" returned many fraud reports with the same identifier. – Andrew T. Apr 14 '18 at 5:33

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