4

I have a MacBook Pro from 2016 and as of this morning I have not been able to save my Word documents (Word 2017). I've never had issues before.

When I press save on a new document, a message pops up saying, "Word cannot save this document due to naming or permissions error on the destination volume." Once I press OK to dismiss the message another message pops up and says the "Document 13" cannot be saved as "New Name". Why is this happening?

  • Where are you saving it on? Did you try a different name, a different location, a different disk/USB stick? – nohillside Mar 28 '18 at 13:18
7

The hint here is "... naming or permissions error on the destination volume." Word is telling you that it sees corruption/damage where you want to save the document.

And I'll bet you see it even if you try to save it to a USB key as well.

Microsoft is a great provider for those of us who do tech support for a living. What that error likely means is that something in MS Word (and possibly the rest of MS Office) on your system is damaged. The part is most likely in the part of Word that writes to disk.

What I would do is run the MS Word/Office installer and reinstall (or repair if that option is available) MS Word.

Failing that it could be that the temporary (recovery) file that Word creates for every document is damaged or that the preference file for MS Word is also damaged. The former is here:

 /Users/<username>/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery.

The latter is here:

~/Library/Preferences/com.microsoft.Word.plist

Trash all the autorecovery files and trash the .plist file and launch MS Word again. That should fix it.

If not you may actually have file system damage on your HD. In that case boot into Recovery Mode, launch Disk Utility and repair/verify the disk.

|improve this answer|||||
  • Just wanted to comment that reinstalling office and removing an autosave file fixed the issue for me – pusle Sep 16 '19 at 9:47
  • Thanks Steve, you just saved me about an hour's worth of work! – James Kehoe Nov 8 '19 at 17:21
0

This is a repeating error that seems to keep coming back once you get it. You can re-install Office and it will go away for a short while, then come back. I've seen people buy a new Mac, and the problem will follow from old Mac to new. It is clearly a software problem, and it is somewhere in Word. I've spent hours reinstalling over and over, deleting every last trace if anything microsoft related. It keeps coming back. I don't know if it's random, or a conflict with some other software. But unfortunately, you may be stuck with this problem.

|improve this answer|||||
0

The true problem is that word for mac (and Windows) saves in the .docx file format and word can no longer find that folder.For some reason Apple iCloud has taken the folder so that it can not be seen by word.Go to Finder and locate and then drag the 'documents" folder back up to the top of the list of finder folders.That should do it.It did for me.

|improve this answer|||||
0

I gave up and clicked the red "Close" button, which allowed the "Save As" box to finally appear. But don't want to live with Word like this going forward - what happened to the usual "Save" and "Save As" drop-downs?

|improve this answer|||||
  • 1
    you may need to hold down the option key to see save as. Preview and several other mac apps require this now.. just a guess. – jmh Sep 4 '18 at 18:02
0

Check the permission of the location you are trying to save at. Make sure that 'everyone' is allowed to read and write. That fixed it for me when trying to save to desktop (permissions must have somehow changed).

|improve this answer|||||
0

All I needed to do is sign back into MS Office. Worked seamlessly.

|improve this answer|||||
  • 3
    Did you get the permissions error on saving like the OP reports? Of course if you don’t pay for office that feature won’t work - but I would expect a different alert. If you don’t have the symptom above, deleting this answer and posting it on the correct question for that problem would be best. You could even link that other question here so people can find the two situations if they aren’t sure which they face. – bmike Oct 29 '19 at 16:26
-1

Alternatively you can mail it to yourself if the problem persists.

|improve this answer|||||
  • How do you mail an unsaved document? – Tetsujin Mar 22 at 12:24
  • Can you please explain how this can be done in Word on Mac? – nohillside Mar 22 at 13:23
  • @Tetsujin In version 16 the email functionality is within the Sharing menu at top right. This works for unsaved documents as well. – nohillside Mar 22 at 13:27

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .