I got a message from my Mac IDrive app that there has been no backup for four days. The message says the most common cause is the Mac being turned off, but my Mac is always on and connected. IDrive has been working fine for months.
IDrive support suggested that I upgrade to version 18.104.22.168 but that's what I have, and they haven't responded further. There's no clue in the logs; it just says "Backup operation failed" at the end after listing files for backup. I Have paid for a years service.
Is there a way to troubleshoot this other than requesting another support ticket?