I am using headphones at work that I also use at home. The difference is that my computer at home is an MBP 2015. The headphones work fine there. They are basic 4 pin phone earbuds, with volume and play/pause.

But even at max input volume the audio is barely audible unless the output volume is at max. I tapped a pen against the mic pickup and it's only audible at >50% volume (which is actually loud for listening to music or video, I usually keep my volume at 20%).

Work computer is a 2016 MBP, the one with the touchbar. Home computer is 2015 MBP, no touchbar.

These headphones pick up audio fine when plugged into a 2015 MBP and an Android phone. It's safe to say the headphones are not the issue.

What is the difference here and how do I fix it?

audio settings

  • You're using an external microphone - are you certain it's functioning properly? Can you try another? – Allan Mar 8 '18 at 23:55
  • I’m unclear about a few points. Please clearly identify the model of computer you use at work and which you use at home. You have MBP 2017 in the title, yet you bold face 2015 in the body of your question. Please indicate what works on the 2017 and how it differs from the 2015. – IconDaemon Mar 9 '18 at 0:18
  • @IconDaemon it seems pretty clear. Please re-read the first two sentences. Work model is a 2016 15 inch MBP. Edited title, since 2017 was a guess. – jcollum Mar 9 '18 at 16:06
  • @Allan just did a voice recording with those headphones on my Android phone and they are working fine – jcollum Mar 9 '18 at 16:08
  • If you are convinced that your headphones are fine (see this post: apple.stackexchange.com/a/259681/119271) then it's possibly your input jack. In that case, you need a better interface. See this post: apple.stackexchange.com/a/259681/119271 – Allan Mar 9 '18 at 16:16

You must log in to answer this question.

Browse other questions tagged .