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This question already has an answer here:

So for christmas one year my younger sister got an iPhone 5s. But currently she had to replace the battery and she had to reset her iPhone to do so. She doesn't remember who set up all her iCloud and Apple ID information, so now we are stuck with a reset iPhone on the activation lock page. Someone please tell me how to fix this or if it even is fixable.

marked as duplicate by Tetsujin, pjc90, nohillside Mar 9 '18 at 10:32

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • What does the activation lock screen say, does it give a hint as to the email address? – Melvin Jefferson Mar 8 '18 at 22:36
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You can try to recover your Apple ID here . It’s the only one legal way.

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