I've been able to pair a Microsoft Arc Touch Mouse Surface with my MacBook ever since Yosemite, but when I updated to High Sierra the mouse stop connecting. When I turn on the mouse, the Bluetooth sensor just flashes and the LED light below the scroll turns green and then red. Normally this is an indication that I need to change the batteries, but I have already changed them by new ones. What else can I do?
After a while, the mouse starts working with the next solution, but still, I don't know if it will fail again.
- In System Preferences > Bluetooth at the devices list, delete mouse and keyboard pairing (maybe keyboard was in conflict, I don't know)
- Pair the mouse. Turn on, press the Bluetooth button, wait for the device to be identified and connect.
- Then turn on the keyboard and connect.
I get the mouse working with macOS High Sierra 10.13.4 by pairing it a few times per day, as it is going to sleep constantly, never reconnecting on its own.
The Specifications page in the Microsoft Web site for the mouse Arc Touch Bluetooth Mouse now indicates it is compatible with MacOS 10.13. I have upgraded to 10.13.3 but still the mouse does not work. When I called MS Support, the representative told me that Apple was going to release a patch to make 10.13 compatible with the Arc Touch BT Mouse, and that I should wait.
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protected by bmike♦ Jul 6 '18 at 0:57
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