0

I have a user that wants to use an add-in available on the Microsoft store. However, the store button under Add-ins on the Insert ribbon is disabled. This is in Word 2016 on OS 10.13.2. Is there a specific setting or permission that can cause this to occur?

  • Is this an Office 365 installation? – IconDaemon Jan 18 '18 at 14:33
  • The MS office store provides access to components that are supposed to be independent of OS. In this case the addin was developed/tested to run on a Mac. I cannot replicate the problem. They are not using the online version of Office although it is possible they downloaded Word via a 365 subscription. – PBDoc Jan 18 '18 at 14:53
1

Found user had read only document open when attempting to use store. Opening an editable document enabled all buttons under addins.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .