I have a user that wants to use an add-in available on the Microsoft store. However, the store button under Add-ins on the Insert ribbon is disabled. This is in Word 2016 on OS 10.13.2. Is there a specific setting or permission that can cause this to occur?

  • Is this an Office 365 installation?
    – IconDaemon
    Commented Jan 18, 2018 at 14:33
  • The MS office store provides access to components that are supposed to be independent of OS. In this case the addin was developed/tested to run on a Mac. I cannot replicate the problem. They are not using the online version of Office although it is possible they downloaded Word via a 365 subscription.
    – PBDoc
    Commented Jan 18, 2018 at 14:53

1 Answer 1


Found user had read only document open when attempting to use store. Opening an editable document enabled all buttons under addins.

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