On December 26, 2017 I took delivery of a 10-core iMac Pro. From the time of its arrival I have had a serious problem with external USB3 drives (I have tried a variety from different manufacturers) attached to the ports on the back of the iMac Pro, ejecting 95% of the time when I wake the iMac Pro from sleep. If I restart, the external USB3 hard drives reappear and function perfectly until the next time I put the iMac Pro to sleep. They do not dismount during use. The only setting I have checked in
System Preferences > Energy Saver is “prevent computer from sleeping automatically when display is off”.
To solve this problems I have tried:
- resetting the SMC Controller;
- resetting the NVRAM;
- completely reinstalling the Mac OS High Sierra software using Command > Recovery;
- Using a variety of USB3 HD’s from different manufacturers.
None of this has resolved the issue. I am now able to use my new iMac Pro with only the supplied keyboard attached to a USB port on the back of the iMac Pro and two external Thunderbolt HD’s (which do not produce any problems).
Any solution that you can supply to these issues would be greatly appreciated.