A few days ago, a configuration profile disguised as an app called TweakBox, popped up on my brother's MacBook. He repeatedly attempted to delete it permanently, but it always magically reinstalls itself. Now the "virus" is on his phone too, and also seems to not be possibly deleted. This app/configuration profile does absolutely nothing, but it's annoying to have it pop up continuously. How can I remove it from both MacOS and iOS?

  • 5
    Is the Mac managed by a company? – jksoegaard Jan 7 '18 at 18:46
  • @jksoegaard Nope – clickbait Jun 22 '18 at 0:46

Good news is it's not a virus.

Bad news is it sounds like he's been trying to install some hacked/cracked apps! https://www.tweakboxapp.com

So you'll need to remove the TweakBox App (from home screen) and the TweakBox Profile (Settings > General > Profiles) that is installing it. Profiles can be shared between devices by iCloud so that's probably why he's seeing it on his laptop too.

| improve this answer | |
  • 1
    +1 Great find. You would think the OP would not want to openly admit that he has a profile from a organization that provides hacked/cracked apps. – JBis Jun 23 '18 at 22:07
  • Every time we delete the config profile it comes right back in a few minutes. And he said that he never installed any hacked apps. – clickbait Jun 24 '18 at 1:53
  • After deleting the profile does he restart the Mac? – Melvin Jefferson Jun 25 '18 at 17:56
  • 1
    Then there must be an app downloaded through TweakBox on the device. – Matt Sephton Jun 27 '18 at 15:43

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .