When my wife upgraded her iPhone she gave me her 5S and I installed my SIM card. After using the phone for about a year every time I tried calling my wife's cell number it goes straight to voice mail and she doesn't receive my text messages.

She can call and text me but I can't call or text her. I checked. The Apple and iCloud emails on my phone are mine. I even tried putting my SIM card back on my original 5C and it still has the same problems.

  • 5
    I'm guessing you've checked and she doesn't have you blocked?
    – JMY1000
    Jan 6, 2018 at 21:26

2 Answers 2


Sounds like you may be blocked on her phone.

If you turn your "Show caller ID" to off and try ringing that will tell you. If the call goes through, your number must be blocked(and can be unblocked from her iPhone) or if the call still fails, you may have a bigger issue.


On your wife's phone, check to see if your phone number is blocked. To view blocked phone numbers, open Settings and then navigate to Phone > Call Blocking & Identification.

If it's blocked, follow these steps to unblock it:

  1. Swipe left on the phone number.
  2. Tap Unblock.

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