iCloud says "Password is wrong", but I think it's correct. How should I proceed?

  • Type your password in TextEdit many times and quickly to check you type it correctly and don't get trapped by a slowlyness of shift or option keys reaction. For example I discovered that when being too fast what I wanted to enter as Passwør∂ was PAsswø®∂ and of course failing. And you can only test this with a simple text application. – dan Dec 16 '17 at 16:05

Head over to https://iforgot.apple.com/ and follow the procedure there, including contacting Apple Support if everything else fails.

When an account gets locked - even the correct password won’t work so talking to someone that can help you in a locked account situation is the best strategy since they will also be sure you’ve used the correct troubleshooting steps like checking system date, restarting the device, trying another network based on what their dashboard shows for your account.

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    Yes - this is far more satisfying than continuing to insist you are right and wait for Apple to realize the mistake it has made and correct their error. – bmike Dec 16 '17 at 16:02

I was encountering the exact same problem when trying to setup an iCloud email account on my Android - I got stuck setting up the incoming mail server. The issue was that I needed to create an App specific password. Once generated, I was able to use this password and continue setting up the email account.

Hope this helps someone else too!

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