Sorry this is a UK-only issue.

The BBC have a Flash-based player for their live radio on the following page:


This works fine in Google Chrome on my Mac, but in Safari, the Flash elements in this page fail to load, and the radio does not play.

What could be causing this? Do other Safari users see it? How does one diagnose a Flash problem in a web-site?

I have no extensions, nor Safari plugins installed.

  • have you reported this to BBC? (I get the same problem)
    – mmmmmm
    Commented Nov 11, 2011 at 10:21
  • No - I wasn't sure whether I was the only one with this problem! If others are experiencing the same I certainly will report it.
    – dan8394
    Commented Nov 11, 2011 at 13:29
  • I fixed the problem, by clearing cookies in Safari.
    – dan8394
    Commented Nov 12, 2011 at 1:07

8 Answers 8


Clearing Safari's cookies fixed the problem!

  • Great catch @dan8394
    – bg2011
    Commented Nov 12, 2011 at 14:56

I'm not sure either but another alternative stand alone app is Radio Aunty

Radio Aunty


Chrome uses its own integrated version of Flash, so that doesn't really rule out a great deal, other than a failure at the BBC end.

Do you have the latest Flash plugin installed? Can you view other Flash-based websites in Safari?

When the failure happens, are any errors reported in the Safari status bar? Also have a look in the Safari activity window (Window->Activity) for any messages relating to the failure.

If nothing jumps out at you there, next step might be to have Safari's Web Inspector open while you load the page... it's accessible from the Develop menu, which you need to turn on first in the Safari Preferences, Advanced tab.


I'm running Snow Leopard with Safari 5.05 and this site plays ok on my MBP. Here is a quick list of my media-oriented plugins:

DIVX, Flip4Mac, Java, Quicktime, Shockwave Flash.

  • I suspect it is a Lion issue, or an issue with the very latest Flash plugin.
    – dan8394
    Commented Nov 12, 2011 at 0:47

There are .wmv streams at this help question which do work for me with Safari on Lion


I cannot help you to get it working in Safari. However, I can show you some alternatives.

There are really convenient ways to enjoy BBC Radio on your Mac.

1) Dashboard Widget: http://www.phantomgorilla.com/widgets/bbcradio/ enter image description here

2) iTunes:

  • Radio-> Top40 Pop-> BBC Radio 1 and BBC Radio 1xtra
  • Radio-> News/Talk -> BBC Radio 4 or BBC Radio 5

Drag them to your sidebar for easy access.


I had the same problem. I rememembred that I had Click to flash extension in Safari. I deactivated it and it worked.


To use a Mac with Safari turn on the Developer menu (see below) then select Safari-iPad from the Develop > User Agent menu. This tricks the BBC into thinking you are watching with an iPad and they will send you the HTML5 stream.

To enable the Developer menu:

  1. Go to Safar > Preferences
  2. Select the Advanced tab
  3. Tick the checkbox at the bottom for Show Develop menu in menu bar

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .