Almost once a day Word opens with the following error:

Word cannot open the existing global template: Normal.dotm

I then delete Normal.dotm from ~/Library

rm ./Group\ Containers/UBF8T346G9.Office/User Content.localized/Templates.localized/Normal.dotm

and reopen Word. The file is re-created and everything is fine. After some time (hours) it happens again.

This happens on two different machines with High Sierra (10.13.2) and Word 15.40 (171108)

Any solution? Any idea on what could corrupt Normal.dotm?


When quitting word I also get (see comments) the message

Changes have been made that affect the global template Do you want to save those changes?

And I have no add-ins.

  • 1
    I'm having the same issue. Are you using any Add-ins, by any chance? Additionally, when I try to quit Word, a prompt with the message: "Changes have been made that affect the global template, . Do you want to save those changes?" appears... Do you get a message like this as well? – vab9 Dec 18 '17 at 13:37
  • Do you save the changes? – jmh Dec 18 '17 at 17:35
  • @jmh I tried but with no changes – Matteo Dec 18 '17 at 17:44

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