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I have a late 2011 Macbook pro, 2.4 GHz Intel Core i5, with 4 GB of 1333 MHz DDR3 RAM. It is currently running version 10.7.5. According to EveryMac "... this model is capable of running macOS High Sierra (10.13), and it supports HEVC (High-Efficiency Video Coding), but it does not support hardware accelerated HEVC."

  • When I open the apple menu and click 'Software Update' it says 'Checking for new software' and then 'Your system is up to date. Software Update doesn’t have any new software for your computer at this time.'
  • I tried a manual update by executing a command line in terminal: sudo sh -c “softwareupdate -ia && reboot. This should update it, but it only reboots the computer.
  • I tried downloading the update from apple: https://support.apple.com/kb/DL1760?viewlocale=en_US&locale=en_US The download button is missing from the page in both Safari and Firefox, it's only an empty square with the text 'download icon' in it.

How can I upgrade to High Sierra?

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In order to upgrade to macOS High Sierra, you should be running at least OS X Mountain Lion. I suggest you upgrade to macOS Sierra first, which you can get here: Get macOS Sierra. You can check here for more information on upgrading to macOS Sierra: How to download macOS Sierra

You may need to reset your Mac's software update URL. You can follow the guide at Robin's Blog to learn more about this. This excerpt from the post explains how to reset the update URL;

  1. Open the /Library/Preferences folder on the main hard drive.
  2. Find the com.apple.SoftwareUpdate.plist file and move this to the desktop (the easiest way is just to drag and drop the file to the Desktop). If you find a similar file with a .apple at the end (com.apple.SoftwareUpdate.plist.apple) then move that too. Moving them to the desktop means that you can restore them if this goes wrong.

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