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I am running the latest version of High Sierra.

Both my user Library/Application Support and main Library/Application Support are completely empty when opened in Finder (see screenshot).

I was asked to delete a configuration file for an app I use which was misbehaving (a security-related app–a VPN app), and discovered that I cannot view files in these directories.

Yet, when I reinstalled the app, its configuration was still in place, meaning most likely that those folders DO still have their contents (which I have seen before) but they are being hidden from me.

Also I might add two things:

1) When this started happening two days ago, not only was that one folder empty in Finder (but not in Terminal), but since then, NO new files/folders created show up in Finder, and

2) If I kill Finder, and restart it, some of the new files show up. But it all started with that one folder; other pre-existing files and folders were not invisible-ized.

How can I fix this, and is it a hack? I am trying to run a VPN, after all.

screenshot

The results of running cd ~/Library and `\ls -alt', as requested (and run as root, just for the sake of it).

root:/Users/myuser/Library |#\ls -alt total 32 drwx------+ 561 myuser staff 17952 Nov 19 00:00 Preferences drwxr-xr-x 40 myuser staff 1280 Nov 18 23:59 Safari drwx------@ 43 myuser staff 1376 Nov 18 23:59 Cookies drwxr-xr-x 30 myuser staff 960 Nov 18 23:58 SyncedPreferences drwx------+ 7 myuser staff 224 Nov 18 23:51 Spelling drwxr-xr-x 11 myuser staff 352 Nov 18 23:45 Assistant drwx------+ 119 myuser staff 3808 Nov 18 23:40 Application Support drwxr-xr-x 13 myuser staff 416 Nov 18 23:40 Keychains drwx------+ 103 myuser staff 3296 Nov 18 23:39 Caches drwxr-xr-x 5 myuser staff 160 Nov 18 23:34 Parallels drwx------@ 49 myuser staff 1568 Nov 18 23:34 Saved Application State drwxr-xr-x 10 myuser staff 320 Nov 18 00:14 Passes drwxr-xr-x@ 66 myuser staff 2112 Nov 17 15:20 Mobile Documents drwxr-xr-x@ 21 myuser staff 672 Nov 15 23:58 Suggestions drwxr-xr-x 4 myuser staff 128 Nov 15 17:07 Google drwxr-xr-x 3 myuser staff 96 Nov 14 12:50 CoreFollowUp drwx------ 10 myuser staff 320 Nov 12 09:51 IdentityServices drwxr-xr-x 25 myuser staff 800 Nov 12 09:50 Calendars drwx------+ 122 myuser staff 3904 Nov 12 09:50 Logs drwxr-xr-x@ 101 myuser staff 3232 Nov 12 09:33 .. drwxr-xr-x 207 myuser staff 6624 Nov 8 10:01 Application Scripts drwx------ 239 myuser staff 7648 Nov 8 10:01 Containers drwx------ 23 myuser staff 736 Nov 8 10:01 Group Containers drwxr-xr-x 2 myuser staff 64 Nov 7 18:45 PhotoshopCrashes drwxr-xr-x 6 myuser staff 192 Oct 21 14:56 Keyboard drwx------ 20 myuser staff 640 Oct 18 22:18 WebKit drwxrwxrwx 4 myuser staff 128 Oct 15 01:25 Tokyo Dawn Labs drwx------@ 90 myuser staff 2880 Oct 11 02:09 . -rw-r--r-- 1 myuser staff 67 Oct 11 02:09 StickiesDatabase drwx------+ 4 myuser staff 128 Sep 30 02:42 PreferencePanes -rw-r--r--@ 1 myuser staff 6148 Sep 30 02:42 .DS_Store drwxr-xr-x 3 myuser staff 96 Sep 27 15:49 com.apple.internal.ck drwx------+ 5 myuser staff 160 Sep 27 13:57 Printers drwx------@ 6 myuser staff 192 Sep 27 03:49 Mail drwxr-xr-x@ 2 myuser staff 64 Sep 27 03:18 SafariSafeBrowsing drwxr-xr-x 4 myuser staff 128 Sep 27 01:53 Metadata drwxr-xr-x 3 myuser staff 96 Sep 27 01:50 FileProvider drwx------ 7 myuser staff 224 Sep 27 01:50 Messages drwx------ 8 myuser staff 256 Sep 27 01:50 Accounts drwxr-xr-x 3 myuser staff 96 Sep 27 01:50 Family drwxr-xr-x 24 myuser staff 768 Sep 6 15:40 SafariTechnologyPreview drwx------ 5 myuser staff 160 Sep 1 19:01 Autosave Information drwxr-xr-x 4 myuser staff 128 Sep 1 18:56 Scripts drwx------+ 10 myuser staff 320 Aug 27 04:51 FontCollections drwx------+ 19 myuser staff 608 Aug 23 22:06 Fonts drwxr-xr-x 3 myuser staff 96 Aug 10 11:44 Dropbox drwxr-xr-x 9 myuser staff 288 Aug 10 11:44 LaunchAgents drwxr-xr-x 20 myuser staff 640 Jul 13 13:08 iTunes drwxr-xr-x 18 myuser staff 576 Jul 10 16:18 LanguageModeling drwxr-xr-x 2 myuser staff 64 Jul 7 16:46 QuickLook drwx------ 5 myuser staff 160 Oct 25 2016 Personas drwxr-xr-x 2 myuser staff 64 Oct 23 2016 PDF Services drwxr-xr-x 3 myuser staff 96 Oct 23 2016 Speech drwxr-xr-x 3 myuser staff 96 Oct 23 2016 Workflows drwxr-xr-x 5 myuser staff 160 Oct 18 2016 KeyboardServices drwxr-xr-x 3 myuser staff 96 Oct 18 2016 Maps drwxr-xr-x 3 myuser staff 96 Oct 18 2016 CallServices drwxr-xr-x 3 myuser staff 96 Oct 18 2016 Sharing drwx------+ 3 myuser staff 96 Mar 22 2016 Internet Plug-Ins drwxr-xr-x 6 myuser staff 192 Mar 13 2016 Address Book Plug-Ins -rw-r--r-- 1 myuser staff 528 Jan 5 2016 ._bundleInfo drwxr-xr-x 3 myuser staff 96 Dec 26 2015 Polyverse drwxr-xr-x 3 myuser staff 96 Nov 23 2015 HipChat drwx------ 3 myuser staff 96 Nov 15 2015 Saved Searches drwxr-xr-x 5 myuser staff 160 Nov 2 2015 PubSub drwxr-xr-x 3 myuser staff 96 Nov 2 2015 CoreData -rw-r--r-- 1 myuser staff 0 Nov 1 2015 .localized drwxr-xr-x 3 myuser staff 96 Jul 6 2015 A1AUDIO.de drwxr-xr-x 3 myuser staff 96 Jun 6 2015 Frameworks drwxr-xr-x 3 myuser staff 96 Jun 6 2015 Java drwxr-xr-x 3 myuser staff 96 Jun 6 2015 Python drwx------+ 8 myuser staff 256 Jan 14 2015 Audio drwxr-xr-x 4 myuser staff 128 Jan 9 2015 Developer drwx------ 5 myuser staff 160 Nov 7 2014 Social drwx--x--x 2 myuser staff 64 Oct 30 2014 GameKit drwxr-xr-x 3 myuser staff 96 Oct 29 2014 Twitter drwxr-xr-x 3 myuser staff 96 Oct 29 2014 ColorSync drwx------+ 2 myuser staff 64 Oct 29 2014 Assistants drwx------+ 2 myuser staff 64 Oct 29 2014 ColorPickers drwx------+ 2 myuser staff 64 Oct 29 2014 Colors drwx------+ 3 myuser staff 96 Oct 29 2014 Compositions drwx------+ 3 myuser staff 96 Oct 29 2014 Favorites drwx------+ 3 myuser staff 96 Oct 29 2014 Input Methods drwx------+ 2 myuser staff 64 Oct 29 2014 Keyboard Layouts drwx------+ 2 myuser staff 64 Oct 29 2014 Screen Savers drwx------+ 2 myuser staff 64 Oct 29 2014 Services drwx------@ 2 myuser staff 64 Oct 29 2014 Sounds drwx------+ 2 myuser staff 64 Oct 29 2014 Voices drwx------+ 4 myuser staff 128 Oct 29 2014 iMovie drwxr-xr-x 3 myuser staff 96 Oct 29 2014 Dictionaries

  • 1
    Now this has happened to my Downloads folder as well. I think the machine may be hacked, and quite possibly rooted, since things like this tend to happen just before I need to do something (like delete a preference file to fix a VPN app). Either way, how can I hack it back? – rcd Nov 18 '17 at 7:40
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    Can you view the files in Terminal? – Allan Nov 18 '17 at 10:55
  • @Allan great question. Yes, I absolutely can see the files in the terminal, with a simple directory listing command. So they are there (for now). – rcd Nov 18 '17 at 16:16
  • Can you go to these directories and get the permissions on them? For example, in the terminal, run cd ~/Library and do an \ls -alt and update your question with the far left column information. Mine is drwx------+ USERNAME staff etc, etc – Jahhein Nov 19 '17 at 5:49
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    Another thing to try: \ls -alO@ ~/Library/"Application Support" will show file flags (such as "hidden") and extended attributes, if they exist. – Gordon Davisson Nov 19 '17 at 6:15
2

It is a truly annoying bug that will come up again and again. Restart the finder fixes it, but it is past my ability to understand how said bug made its way to released software.

2

There has been a slight change in the command for High Sierra - It uses 'YES' instead of 'true'!

High Sierra:

defaults write com.apple.finder AppleShowAllFiles YES

Before:

defaults write com.apple.Finder AppleShowAllFiles true
1

You may need to display all files and folders. To do so go to terminal and type:

defaults write com.apple.finder AppleShowAllFiles YES

Then relaunch the Finder.

  • Thanks, but I have already done this. The OS has been set to show all (and hidden) files since I first began using it (using the same defaults command). – rcd Nov 18 '17 at 2:51

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