My friend recently gave me an old iPhone was a little banged up. I took the liberty of fixing it up. The issue now is that it has her brothers AppleID on it. We have spent a week trying different solutions and spent the last couple of days talking to apple support.
The issue is he can’t input his password because the account is blocked (we assume cause its been inactive for so long) this would not be an issue because we actually know the password. our next issues come at the security questions and email address. The questions are an issue because he doesn't remember his answer or how exactly he spelled certain answers. the issue of sending an email is that he misspelled his email (by forgetting to add a .za at the end) so the reset email does not reach the right email address.