I had a 4th Gen Apple TV setup as my HomeKit hub and was working fine. Lately I've noticed the Home App on iPod/iPhone says "Apple TV not responding". I've done all the tier-one support obvious things: Updated iOS and tvOS, cycled power on and off, signed out/in on Apple TV cloud login, etc.

About at wits end, the Apple TV hub seems to be necessary for any newly added devices to show up on other home users (that I invited) iPhones. There will be unrest among the natives soon if I can't make this work.

  • How is the Apple TV connected to the internet? Where is the iPhone when the error happens - same network or different network?
    – bmike
    Nov 9, 2017 at 15:09
  • Both on the same wifi network. Actually all devices show "Apple TV not responding" and are all on the same network. Nov 9, 2017 at 20:39
  • 1
    Same issue here, tried everything written on the internet. No resolution :( Even did the apple tv reset. It worked once but then never again :(
    – Coz
    Dec 24, 2017 at 8:37

1 Answer 1


Quick summary: log in to https://appleid.apple.com/ and change your Apple Id from @me.com to @icloud.com

I recently had the same issue (including homekit invites getting stuck as described in this issue HomeKit invitation stuck). Yesterday I was finally able to resolve this problem after having tried all the obvious things as well (resetting devices, logging out/in of iCloud etc).

Turns out the root cause was some kind of conflict between my Apple Id and iMessage. After taking the following steps everything started working properly again:

  1. Change my Apple Id from @me.com to @icloud.com. You can do this by logging in to https://appleid.apple.com/
  2. Delete my home from the home app on all devices (including family).
  3. Log out of iCloud on all my devices.
  4. Log back into iCloud on my iPhone.
  5. Create a new home and add my homekit accessoiries.
  6. Log back into iCloud on my Apple TV.
  7. Invite my family to the home.
  • this is dumb and should not be the solution Aug 8, 2022 at 19:43

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