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My iPhone 4 was playing a ringtone that I had purchased from iTunes.

I updated my phone to the latest operating system, and in the process it said that it had to restore my phone from backup.

Now:

  • I can still see the purchased ringtone on my local machine when I view it in iTunes on my PC
  • I can drag the ringtone onto my phone icon
  • When browsing my phone contents from my PC I can see the ringtone

But...

  • When I attempt to change the ringtone in the settings, my purchased ringtone does not appear!

I've gone to the iTunes store to attempt to download it directly onto my iPhone. A message box comes up "You have already purchased this ringtone. Do you wish to purchase it again?". Err, why should I have to?!?

Does anyone have any suggestions as to what to try?

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  • Have you tried removing it from your phone and adding it again (all via iTunes)? Can't think of anything else, and I don't think the iTunes in the cloud re-download everything for free applies to ringtones. – voidStern Nov 7 '11 at 11:36
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    When they are in iTues do they have a '!' mark next to them? if that is the case, remove the file from its folder to your desktop, delete it from iTunes, and then drag it back into iTunes. – Graeme Hutchison Nov 7 '11 at 11:46
  • @voidStern - Deleting it from my phone and adding it again via iTunes did the trick! Whoever writes their comment as an answer first I'll mark correct. – Andrew Shepherd Nov 11 '11 at 10:55
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Have you tried removing it from your phone and adding it again (all via iTunes)? Can't think of anything else, and I don't think the iTunes in the cloud re-download everything for free applies to ringtones.

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I just had the same problem. Log onto your iTunes account and under your iPhone click on the ringtone category. Double click on your ring tones and it will ask if you want to delete from your phone. Say yes and then go to the top of your iTunes menu and open the ringtone folder. Click and drag the ringtone back to the ringtone folder under your iPhone and it will then add it back to your phone.

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In case someone experiences the same issue and lands here, I solved it by updating to the latest iOS 8.1.2 Apple had confirmed a bug with ringtones on iOS 8.1.1 and possibly earlier than that.

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