3

There are specific pages of legal documents that I scanned myself as jpegs then combined in a pdf yesterday and they looked great. I downloaded it back from iCloud and they show up in the application for maybe 0 to 1 frames before a black rectangle covers up all the information in the document. Then I opened some jpegs that have been only on my computer since scanned, and they get the same censoring effect. I think I'll make up the term dynamically redacted since the redacting is being done by the application when displaying the otherwise non-redacted file. For further evidence as requested by a commenter, I also moved the file that Preview was redacting into iCloud to test it with my iPhone and was able to view the file normally with the iPhone.

Here is the problem occurring in Preview with a local pdf document. enter image description here

Here is the problem occurring in Finder with local jpeg files. enter image description here

Here is an example depicting more concretely a comparison that the documents are being observed sometimes normally and sometimes they are censored. When I attempted to take this final image with grab it refused when I selected Preview as a window and said that "the contents cannot be shared." enter image description here

So far, I've noticed that the censoring affects Preview and Finder so it must be an Apple system-wide protocol. Grab probably is just inheriting the message from the window that it tries to grab from.

Update It may be interesting to point out that the pages that are redacted are exactly the ones which I scanned using the document feeder and not the ones using the flatbed of the scanner. So, it could be possible that the scanner is somehow setting a setting for the pdf files based on how they are scanned. The scanner was a Brother MFC-7460DN

Update 2 It appears as though I found the culprit setting. Notice that the infos with color show the preview image while the ones set to grey do not. This fact applies to the other examples as well. Apparently, it is simply how the applications handle previewing greyscale images vs. color. enter image description here

  • Just to clarify, the files that are now dynamically redacted, were perfectly viewable the day before? Also, have you tried viewing the files on another device (e.g. on an iPhone/iPad, another Mac, on a Windows machine, etc)? When testing on another device, try both transferring from your Mac and also downloading from iCloud onto the other device. It'd be good to know if this is happening at the file level (i.e. because of some metadata etc) or whether it's something that's isolated to your Mac, or something to do with iCloud? – Monomeeth Oct 29 '17 at 3:16
  • Yes. I can view it normally on an iPhone. I'm not sure if there is an obscure setting builtin to the file or if Preview is simply able to recognize certain files based on their page headers and redact them. – Timothy Swan Oct 30 '17 at 20:28
  • See my update. I see a correlation between the redactions and the method of scanning I did to generate the images. – Timothy Swan Oct 30 '17 at 20:35
2

It is a result of how Apple implemented the display for Preview and Finder which depends on whether the jpeg or pdf has the property of being a color image or greyscale image. enter image description here

  • Good catch! And thanks for coming back to share your findings! :) – Monomeeth Oct 30 '17 at 21:14

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .