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I expect my screen to go inactive when I hold my iPhone 6 up to my face. This is not happening, and I'm hitting mute with my cheek.

The proximity sensor appears to be working, at least according to the three "phone test" apps I tried, all of which said it triggered when I moved my hand toward it.

Assuming the hardware is working, what else might cause this? I am running the recent version of iOS 11, and do not have a screen protector.

  • I put it back in my pocket after making a call, which is why it pocket dials. – Maury Markowitz Sep 22 '17 at 18:44
  • Why is it still on when I am on a call then? – Maury Markowitz Sep 22 '17 at 18:45
  • As I stated in the original post, the display is active while I am on a call and it is held up to my face. – Maury Markowitz Sep 22 '17 at 19:04
  • Hows that? Now do you have an actual suggestion? – Maury Markowitz Sep 22 '17 at 19:12

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