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I apologize if this is a stupid question, but I'm not very tech-savvy. Using a iMac (21.5-inch, Mid 2010), running El Capitan version 10.11.6. Router is Amped Wireless ATHENA, High Power AC2600 Wi-Fi Router with MU-MIMO (RTA2600).

I have a Mac computer that is hardwired for Internet (I have a cable plugged into back of computer). My husband also has a computer hardwired, which is not a Mac. We also have wireless service.

Earlier we had to reboot the modem and router. Now, my husband's computer will work with Ethernet, but mine will not. I can only get connectivity with my Mac via wireless (192.168.X.XXX). I've checked network settings and it says Ethernet is connected but cannot connect to the Internet.

Why not? It is setup as DHCP. I have no clue what to do. Again, none of this happened until we rebooted/reset the router and modem.

Any help would be greatly appreciated!

I did do a "renew" as suggested and the IP address came back as 169.254.xxx.xxx. I also noticed the "router" field is blank. Subnet mask is populated.

  • You didn't mention which model Mac you are using nor the version of macOS - please edit your question with those details. In any event, try "renewing" your IP address (Advanced tab in Network Settings) and let us know what IP it gets. A screenshot would also be helpful. – Allan Sep 4 '17 at 1:41
  • Allan - the IP address I shared is what showed before I did the renew. When I hit "renew" everything goes blank for a few and then populates again...with the same IP address..if that helps. – Kimber Sep 4 '17 at 1:51
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the IP address came back as 169.254.122.206.

The 169.254.xxx.xxx address is a "self assigned address." It gets this address because it didn't get a DHCP lease from the DHCP server. This could be due to either of the following:

  • No connection between your iMac and the router/switch
  • DHCP server is down

Check your cabling from the back of the iMac all the way to the router. Make sure everything is plugged in properly. If you look at your Network Settings, it should be "green" and say "connected".

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If it's yellow, that means it's plugged into a switch (getting power), but not communicating with anything. Check the settings on your router to be certain that the DHCP server is up and running.

  • Thanks, Allan! So I checked the cable, unplugged it and plugged it back in. Watching the network settings, I saw it say "Not connected" (red) then "Connected with self-assigned IP address but no internet" (yellow). So isn't there some connectivity if I can see these changes in status? As for the it maybe being a DHCP issue, wouldn't all devices on the network have the same issue (my husband can connect just fine)? Thanks, again! – Kimber Sep 4 '17 at 2:08
  • How do I "see" if DHCP is up and running? Where would I check that? From looking at the boxes, all lights are on/flashing green as they should. To answer your other question, the cable comes in and plugs directly into the box (so I don't think there's any other equipment). – Kimber Sep 4 '17 at 2:20
  • To clarify - the router just has one cable going from the "modem" port (blue) connecting to the modem. The ethernet cables for both computers are plugged directly into the modem (not the wireless router). Modem brand is Arris. – Kimber Sep 4 '17 at 3:03
  • Just restarted computer - same result. Still yellow for ethernet. – Kimber Sep 4 '17 at 3:19
  • Try a different port and cable....switch out with hubby if necessary. – Allan Sep 4 '17 at 3:25

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