The last time I used my laptop was this past Friday night. My machine was working fine then. I shut it down, as I almost always do (rather than putting it to sleep), and didn't open it again until this morning.
The first screen was grayscale, looking like my login screen was being unsuccessfully repeated time and time again, and the black screen with many Apples upon my attempt to restart. The symphonic "dunnnnn" that happens when you turn on a MacBook was there, I could SEE my background, and see that it was responding to keyboard input. That's as far as I got with it before calling Apple support.
I spoke with a man named John who didn't seem too sure of what the problem was but DID say that there were some models that had issues and were part of a repair program. Mine was one model out of being covered, and I still don't know exactly what the issue is. Graphics card? Broken screen? Cursed by my enemies?
For reference, I keep my laptop in a padded gear bag with my camera gear. I've always handled it, never dropped it, never otherwise mistreated it in any way—
And then this. It's been a perfect machine otherwise and still runs like it did when I bought it new in October of 2014. I'm really freaking bummed and hoping that this can be solved. I will be going to an Apple Store in the city I'm moving to tomorrow.
Do I need a hardware repair or can I try software fixes?