I have a iPhone SE running iOS 10.2. It happened so that now I can't use it but computer reads it normally but asks to enter password. Is there any any way to backup it via 3rd party software or something so that I could do a iCloud erase and stay on 10.2 (which is important). Or maybe there's a way to enter or remove password from a computer?

Restoring is not a option. Updating to 10.3.2 and saving data is risky, because downgrading to 10.2 is risky and iPhone may not accept a backup from a newer iOS version.

1 Answer 1


If you've lost the password/passcode to a locked iPhone, you have very few options:

  • If you have access to iCloud, remote wipe it from there
  • Put the device in recovery or DFU mode and reinstall your preferred version of the iOS.

Obviously you'll lose all the data on the device -- without access to the device you can't authorise iTunes to access the contents to bake a backup, for example - and you're limited to the version of iOS that Apple is still currently signing (they typically stop signing older versions a few weeks after a new version is deployed)

Sadly, you're quite stuck, and apart from the above, or a visit to your local Apple distributor, there isn't much you can do.

If, however, your phone is stuck in a boot loop, you can try one of the few "hail Mary" options which have saved my bacon more than once. There's a tool called Recboot which will try to put your phone into recovery mode (or you can try to octopus-like method yourself), or (and this is the life-saving bit) get you out of recover mode.

I don't personally own the software, but have used it to get out of a few jams in the past. You can find instructions on using the (free) software, plus download links here

  • I have the password, but I cannot enter it because iPhone is booted but still on apple logo. I just can't enter it the normal way.
    – MrCheatak
    Aug 8, 2017 at 9:12

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