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I got an iPhone from a friend and he’s far away at the moment but the phone has a software issue. I wanted to wipe the phone and restore it to a “new” state, but I was told it’ll require an Apple ID.

Can I enter my current Apple ID, or do I need to contact my friend to provide his password?

marked as duplicate by Tetsujin, grg Aug 5 '17 at 13:31

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You bumped into what’s known as Activation Lock.This iPhone is still locked to your friend’s Apple ID, and order to change ownership, your friend will need to provide his Apple ID password for you.

Since your friend is far away, they may be able to disable Activation Lock remotely, by logging in to iCloud.com.

Have them go into Find my iPhone and select the iPhone. Since you’ve already wiped it, it will show as offline and grayed out. Just click Remove from Account.

Find my iPhone

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