I was having problems with my daughter’s iPhone 5s touch screen. I was advised to do a factory reset, as this could rectify the problem. After I did this I encountered Activation Lock.
You’ve guessed it, she can’t remember her Apple ID password. We tried to reset it, since she can’t remember her email password either, we can’t login to her email. We then opted for the security questions, but it’s rejecting her date of birth.
What options do we have?