The App Store only opens "Updates" — How to fix?

Question

I have an iPad running iOS 9.3.5. When I open the App Store it opens with a blank screen, and “Updates” is the only panel that shows any data.

How can I fix this?

If my Answer resolved your problem I would appreciate if you could Accept it (click the checkmark next to it) 😊 — user11633, Jul 25, 2017 at 19:29

score 2 · Accepted Answer · 2017-07-25 17:37:58Z

2

Try this:

Double-click the Home button (press it twice quickly):
The Multitasking Screen appears. Locate the App Store and drag it off the screen by swiping up on it:
Press the Home button again.
Relaunch the App Store.

answered Jul 25, 2017 at 17:06

user11633

I'm not sure what is meant by "home button". Even so, swiping up on App Store doesn't activate the app store app. When I open the App Store there is a blank white screen with options at the bottom ("Featured", etc), but the only option that works in "Updates". How can I get the other options to work? Thanks.
– Ronnie Greenhagen
Jul 25, 2017 at 17:23
1

I’ve added a photo of the Home button and a screenshot of the Multitasking Screen. I hope that helps.
– user11633
Jul 25, 2017 at 17:38
Thanks. I thing the multitasking feature only works with Ipad air, mini and pro. I have neither of these.
– Ronnie Greenhagen
Jul 25, 2017 at 17:52
1

No, it exists in this form on all devices that support iOS 7 or newer, going back to iPad 2.
– user11633
Jul 25, 2017 at 18:05
1

Ok, now I understand - It worked:::: Thanks so much for your effort and patience...
– Ronnie Greenhagen
Jul 25, 2017 at 18:23

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