I have an iPad running iOS 9.3.5. When I open the App Store it opens with a blank screen, and “Updates” is the only panel that shows any data.

How can I fix this?

  • 1
    If my Answer resolved your problem I would appreciate if you could Accept it (click the checkmark next to it) 😊
    – user11633
    Jul 25, 2017 at 19:29

1 Answer 1


Try this:

  1. Double-click the Home button (press it twice quickly):
    Home Button

  2. The Multitasking Screen appears. Locate the App Store and drag it off the screen by swiping up on it:

  3. Press the Home button again.

  4. Relaunch the App Store.
  • I'm not sure what is meant by "home button". Even so, swiping up on App Store doesn't activate the app store app. When I open the App Store there is a blank white screen with options at the bottom ("Featured", etc), but the only option that works in "Updates". How can I get the other options to work? Thanks. Jul 25, 2017 at 17:23
  • 1
    I’ve added a photo of the Home button and a screenshot of the Multitasking Screen. I hope that helps.
    – user11633
    Jul 25, 2017 at 17:38
  • Thanks. I thing the multitasking feature only works with Ipad air, mini and pro. I have neither of these. Jul 25, 2017 at 17:52
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    No, it exists in this form on all devices that support iOS 7 or newer, going back to iPad 2.
    – user11633
    Jul 25, 2017 at 18:05
  • 1
    Ok, now I understand - It worked:::: Thanks so much for your effort and patience... Jul 25, 2017 at 18:23

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