The voicemail on my iPhone used to work well, so basically if I click the voicemail button on the interface of Phoneapp, I would get a list of voicemail that I can choose from and listen to.

But recently, I found that whenever I click the voicemail button, I was transferred to a call as shown below and it looks pretty much like a virus to me.

Click the voicemail button on the lower right corner,

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You will be automatically transferred to a call,

enter image description here

Is this a virus or some mis-configuration of my iPhone?

1 Answer 1


Reboot the phone.
If no better ring your provider.

Mine did that after I changed my phone contract [with the same provider, just a different plan] & they had to reset it from their end.

  • 3
    Solved my problem, basically I have to reset the password for my voicemail after upgrading my plan. Not a virus.
    – Nicholas
    Jul 7, 2017 at 15:06
  • 2
    @Nicholas It's definitely not a virus. Before visual voicemail (or even now on carriers which don't support it), voicemail on a cell phone was accessed by dialing a specific number and using the keypad to select menu options. Your phone most likely failed to load visual voicemail, so it fell back to dialing the voicemail number.
    – NobodyNada
    Jul 7, 2017 at 16:28
  • Very funny and informative!@NobodyNada
    – Nicholas
    Jul 12, 2017 at 2:09

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