I'm trying to create an Apple ID from a used iPhone 5 that I have purchased but it's failing.

After failing on the iPhone I tried to create one from the website but I'm always getting an "An unknown error has occurred"

No clue on how to solve it.

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  • First of all, you should never show a verification code publicly. Did it happened only recently (today) or have you tried it since some time? – N. Cornet Jun 3 '17 at 17:36
  • OK. Well the verification code changed all the times I tried to create so I didn't think it was a problem. I have tried for the past hour and a half and it's always failing. – Fabrizio Mazzoni Jun 3 '17 at 17:38
  • Ok, about the verification code, it's just that Apple says so (for security apparently). And I asked that because it might have been a system down on Apple side, but it doesn't seems to be any issue there... – N. Cornet Jun 3 '17 at 17:47
  • Could the phone be stolen? – Fabrizio Mazzoni Jun 3 '17 at 17:47
  • I don't think that could lead to this issue, because you can create an Apple ID from any device (but I'm not 100% sure) – N. Cornet Jun 3 '17 at 17:50

Try using a different network to access the website. Sometimes changing networks can cause that issue. If you arent at liberty to change networks then restarting your device can help.

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protected by Community Jun 20 '17 at 9:38

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