My girlfriend's MacBook Pro randomly stops responding - everything on the laptop keeps working as per usual (i.e. video will continue to play as if nothing was wrong) but absolutely no keyboard inputs or trackpad movements are registered - the only thing we can do is hold down the power button to force turn off the Mac then restart it.
I've tried resetting both the SMC and PRAM to no avail. It seems quite sporadic and I believe it's some sort of software issue rather than hardware (especially since the power button does actually work, even though nothing else does)
Any ideas please? Thank you!