10 days back, I've made a backup of Whatsapp and then I uninstalled the application and Signed out of iCloud to give my iPhone 6 to my friend.

Now when I signed back into iCloud and installed Whatsapp again and gave my same old number, Restore from iCloud saying "No Backup found".

But I can see the Whatsapp backup of 540MB in Settings> iCloud> Manage Storage> Backups. It has messages from more than a year that I'm saving it.

I never came across this situation earlier while reinstalling.

I've enough storage space to restore and I tried with connecting to the Wi-Fi and Mobile data.

My current iOS version is 10.3.1 from more than a month.

Any help or suggestion to get back my backup would be highly appreciated. what should I do now?

Thanks million

  • Did you read and follow support.apple.com/en-au/HT201351 before giving your iPhone away?
    – user205310
    Commented May 24, 2017 at 12:29
  • I didn't read, but I've followed the same procedure except "Backup your device" and I don't need to erase the whole data coz I've given it to my friend only. How come this effects my problem? I didn't face this issue earlier, with the same procedure followed.
    – Vimal Raj
    Commented May 25, 2017 at 4:52
  • i have the same problem mention above. I switched from iphone 6 to iphone x. the phone number is the same , the phone name is the same and the back up is there cause 3th party software do find it and it's also visible in the phone itsself in Settings> iCloud> Manage Storage> Backups. But still when installing whats up it doesnt find any backup. Commented Aug 8, 2018 at 9:34

1 Answer 1


You need to change your phone name from Settings > general > About > Name and make sure the new iPhone's name as same as before. After reboot/restart WhatsApp you will able to find the backup.

  • 1
    I can confirm that the phone name matters. Didn't find this information anywhere else. Thanks
    – Hazim
    Commented May 4, 2020 at 10:56

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