I have a problem with an iPhone 6, every time I lock the screen with the lock button or with AssistiveTouch the phone will shut down. Is there any solution or is it an hardware problem?

  • By shutdown you mean that if you turn it on again you see the Apple icon first? – nohillside May 23 '17 at 14:48
  • @patrix exactly – JamesRGNT May 23 '17 at 14:52
  • 1
    Have you tried to reset it to factory defaults (can backup and restore from that backup) ? – shim May 23 '17 at 15:20
  • if factory defaults don't fix the problem you should try visiting a genius store if you're close by – enzo May 23 '17 at 15:24

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