I'm trying to add an external tester in TestFlight, but the Add button is greyed out:

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Is this because the app hasn't yet been approved by Apple, or some other reasons?

I tried in both Chrome 58.0.3029.110 (64-bit) and Safari 10.1.1 (12603.2.4) on macOS 10.12.5.

This same person is beta-testing another of my apps, so I'm sure the problem is not regarding their account or mine, just the particular app I'm trying to add them as a tester to.

1 Answer 1


You pasted the email address in the "Last Name" field. Simply move the mail to the first textbox with the "Email" label above.

  • What a dumb mistake I made! Thanks. BTW, you don't need a first or last name. Commented May 23, 2017 at 7:35
  • 1
    Lol, I feel really stupid now. Had the same problem and just recognized this after finding this question via Google 🙈 Thanks! Commented Nov 30, 2017 at 18:36
  • Me too lol. Did not notice that the first field was email. Gets an upvote from me.
    – EarlGrey
    Commented Mar 4, 2020 at 16:44
  • Wow, same here. But honestly this is (once again...) Apple's mistake. Everyone is expecting firstname - lastname - email . God, Apple... Commented Apr 2, 2020 at 0:34

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