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I am unable to unlock my device because it is not recognising my fingerprint. What can I do?

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    Clear all your fingerprints and see if you can add new ones? – Jash Jacob May 20 '17 at 1:59
  • How can I clear them if I am unable to unlock the phone? – Frank R. May 20 '17 at 2:36
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    You can unlock your phone with the password. – Jash Jacob May 20 '17 at 4:03
  • That option is not showing up, it keeps asking for fingerprint. – Frank R. May 20 '17 at 11:07
  • What iOS version? – Jash Jacob May 20 '17 at 15:07
5

After five unsuccessful attempts to match a fingerprint your iPhone will prompt you to enter your passcode. You can also use your passcode to unlock the phone after any failed attempt.

Once you've unlocked it, do as follows:

  1. Go to Settings
  2. Swipe up and tap on the Touch ID & Passcode option
  3. Enter your passcode
  4. Tap on each fingerprint and tap on Delete Fingerprint
  5. Once you've deleted them all, go back and use the Add a Fingerprint option to re-add your fingerprints
  6. Exit Settings
0

iOS has a failsafe with password. It's the alternative option when TouchID doesn't work. If you want to directly get into entering passcode from the lock screen.

  1. Slide to the right from the Lockscreen to bring up the widget menu to list all the widgets on your device.

enter image description here

  1. Now click on any of the Widget which will take you to the unlock with passcode/TouchID screen.
  2. After you've unlocked your device, go remove all the fingerprint from the TouchID Settings.

Alternatively, Try opening any notification from the notification tab. Send yourself an SMS if you don't have any new notifications/Internet is turned off. Click on any notification or message to open it, which will take you to enter the password.

enter image description here

  • I have the control center disabled on the lock screen. – Frank R. May 20 '17 at 19:56
  • .. however, i can answer the phone if someone calls me, otherwise the device is a brick. – Frank R. May 20 '17 at 19:58
  • @FrankR. It does not matter that you have Control Center disabled. This is iOS 10 feature. – Jash Jacob May 21 '17 at 0:20
  • I got to enter the passcode using your advice, but its not accepting the passcode I assigned! I have a feeling my phone got hacked. Is there a way to reset it to factory? – Frank R. May 24 '17 at 3:31

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