I was given a Mac by someone in my family, and wanted to restore to defaults (I already backed up). I found how to do this from countless webpages. It said to go into the recovery mode, erase the hard drive, and then reinstall the OS.

I followed these instructions, but during re-installation was given error 1004 repeatedly even after restarting and trying again. I am trying to install OS X Yosemite (newest version possible for this Mac). I can't even use my computer anymore because I can't re install OS X.

Anyone know what to do? I tried restoring from backup, but that says I don't have the space. If no one can figure re installing out, does anyone know how to restore if I don't have the space, and how do I get the space?

  • What Mac model is it? Specs? – Allan May 9 '17 at 19:22
  • How do I figure that out? Remember, I'm stuck in recovery mode. Besides that, I am running OS X Yosemite with 150 GB space 2GB RAM. – Elliot King May 9 '17 at 19:24
  • Oh... and it is a Macbook Pro and is the thick kind of mac if that helps – Elliot King May 9 '17 at 19:26
  • 1
    See support.apple.com/en-us/HT201608 If you can get into recovery, you can click on the Apple Logo. You can also turn it over and Look it up by Serial Number – Allan May 9 '17 at 19:27
  • Apple Logo in recovery doesn't include "About this Mac". It only shows "restart" or "shut down" – Elliot King May 9 '17 at 19:29

You must log in to answer this question.

Browse other questions tagged .