This question already has an answer here:
I've been trying to restore my iPhone SE (running iOS 10.3.1) from a local iTunes backup, but iTunes on the Mac says that it cannot preform a restore until I turn off the "Find My iPhone" feature. I've been repeatedly trying to do this, but to no avail. I also tried restarting the iPhone or doing a hard reset between attempts.
When I try to turn the Find My iPhone feature off via Settings > Apple ID > iCloud > Find My iPhone, the screen shows one of three things:
- The slider moves to the Off position, but when I return to the iCloud page, the Find My iPhone line indicates that the feature is still On. (If I return to the Find My iPhone page, it indeed shows the slider as On.)
- A prompt appears, asking for my Apple ID password. Entering it doesn't do anything (obvious).
- Like # 2, I get an Apple ID prompt. Entering it just leads to an error message: "Verification Failed: There was an error connecting to the Apple ID server." However, when I check Apple's System Status web page, all of their services (including Apple ID and iCloud) are in the green.
Has anyone else resolved an issue like this? What else can I try? Any idea why it is happening?