My laptop wasn't charging for a while, so I forgot the password for it. I went to log back in, and when I remembered I forgot the password, I went to reset it with my apple id, all the info was correct, I even changed the pass and email used, but it still wasn't working. I'm not sure what to do. I have a Mac Book Air.


You can reset your user password directly from your MacBook Air.

Resetting password from Recovery Mode

To reset your password from Recovery Mode, follow these steps:

  1. Power off your Mac
  2. Boot into Recovery Mode by pressing the power button while holding down CommandR
  3. If prompted, select your language and press enter
  4. Choose Utilities > Terminal.
  5. Enter resetpassword (all one word, lowercase letters)
  6. Press Return
  7. Select the drive with your account (typically the main drive)
  8. Choose your account using Select the User Account.
  9. Enter a new password
  10. Re-enter the same password
  11. Enter a password hint
  12. Click Save
  13. Ignore the warning about the password changing
  14. Click OK.
  15. Shutdown the Mac using Apple > Shut Down
  16. Restart the Mac normally and use the new password to log into your account

Let me know how you go or if I misunderstood your question.

  • I am not sure why but the official guide to reset password is not working fine as your guide does. Thank you for helping as I cannot login immediately after trying to setup and logged out my MBP. I guess I broke the record of fastest forgot password world record – tom10271 Aug 8 at 7:34

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protected by Community May 8 '17 at 6:07

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