A loved one recorded an audio message on Facebook messenger for me; it looks like the image below. I'm trying to download it, but nearly all of the ways to capture it don't see that the file exists, and the one exception to that downloaded a file that nothing can open.

Can someone please tell me how to download this file such that it can be played? I have 10.9.5, if that makes a difference. Thanks!

enter image description here

4 Answers 4


UPDATE: The mobile website solution pointed out by others doesn't seem to work anymore. If you can get it to work, please update this answer again. For now, fallback to one of the methods described below.

UPDATE: As pointed out by others, you can open Facebooks' Official Mobile Messager Webpage and download directly from the interface:

  1. Go to https://m.facebook.com/messages/
  2. Find the audio file you want to download
  3. Click on the dropdown menu on the right of the audio file
  4. Press Download

These generic methods should work for most browsers. You just have to watch out for the fact that different browsers will use slightly different names for the same tools. I will outline the general solution bellow and indicating the exact tool names for Safari, Chrome, and Firefox. (Feel free to edit this answer to add the names for other browsers!)

Method 1 (Network)

  1. Go to the chat window that contains the audio file you want to download, using the Facebook's Messenger Official Website.

  2. Open the browser's Web Inspector

    • All Browsers the keyboard shortcut opt+cmd+I,
    • Safari: Develop -> Show Web Inspector,
    • Chrome: View -> Developer -> Developer Tools,
    • Firefox: Tools -> Web Developer -> Toggle Tools;
  3. Go back to the chat and press the "Play" button of the file you want to download.

  4. Find the Network tab in the Web Inspector and you will notice that an audioclip-xxxxxxxxxxxxx-xxxx.aac file has been loaded.

  5. Double click on the file and it should automatically download to your default downloads folder (e.g. ~/Downloads). Alternatively, you should be able to right-click on the file and choose the "Download" option.

Method 2 (Resources)

  1. Same as Method 1.

  2. Same as Method 1.

  3. Same as Method 1.

  4. Find the Resources (see details bellow) tab in the Web Inspector and find the audioclip-xxxxxxxxxxxxx-xxxx.aac file

    • Safari:
      • Tab: Resources
      • Section: All Resources
      • Folder: Other
    • Chrome:
      • Tab name: Application
      • Section: Frames
      • Folder name: Media
    • Firefox:
      • Please add here
  5. Same as Method 1.

  • I was able to use the second method without problems, both on the messenger website and in the message area on Facebook-thanks! I have a question about the first method, though; I don't appear to have a Network tab… is it called something different on Mavericks, or is it hidden someplace non-obvious? May 2, 2017 at 22:50
  • Try updating Safari. Which version are you using? May 2, 2017 at 22:59
  • I'm using Safari 7.1.6. According to my husband, who built my Hackintosh, I can't get a newer Safari until he updates the operating system, but he doesn't feel like doing that at this time. Do I just not have a Network tab? May 3, 2017 at 0:56
  • @Goingcrazy maybe under the Timeline tab? May 3, 2017 at 1:04
  • I have a tab called Timelines, and under it there is something called Network Requests… But it, and all the other options, bring up totally empty grids of some sort. May 3, 2017 at 6:45

In your URL bar instead of typing www.facebook.com type in m.facebook.com

This will give you the mobile site on your desktop. From there navigate to your messages and you will see downward arrow at the end of the audio clip. Click this and your audio will be downloaded to your default location on your computer, most likely your downloads folder.

Then go back to the normal version of Facebook by replacing m. with www.

Hope this helps

  • 2
    The mobile site cannot be loaded in my version of Safari. It DOES load in Firefox, but I don't get any kind of arrow anywhere associated with an audio clip. However, when I clicked on the file name itself, it gave me an option to download it! Thanks! :-) Aug 9, 2017 at 4:08
  • Works great! Thanks
    – mzaur
    Nov 30, 2019 at 17:46
  • this is the best answer.
    – user366312
    May 7, 2020 at 21:12
  • Unfortunately, this doesn't seem to work anymore. See my answer above Jan 2, 2021 at 16:38

Typing m.facebook.com into your Chrome browser should give you a download arrow at the end, but I don't know if it will work for Firefox or Safari.

Hope it helps!

  • Unfortunately, this doesn't seem to work anymore. See my answer above Jan 2, 2021 at 16:38

Instead of downloading the audio file you can use an audio grabber to record it during playback. I've got good results with Piezo in the past.


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