1

iPhone 7 Plus with iOS 10.3.1

I had three apps that were experiencing issues with updating.

Symptoms:

• I went into the App Store to see if any apps needed updating. Several were listed. I touched "Update All" and all of the listed apps appeared to update.

• Upon returning to my Home Screen, I noted blue dots next to the apps that had updated. I opened each app and the blue dots went away.

• I returned to the App Store later and found that three of the previously updated apps required updating. I was not sure if this was an additional, more recent update. I touched "Update All" again, and all three apps appeared to update again.

• Once again, I returned to the Home Screen and found blue dots next to the applications noting their updated status.

• Curious as to what was occurring, I immediately returned to the App Store. The same three apps needed updating. By checking the updated dates, I determined these were not new updates. They were the same update I had already installed.

Troubleshooting:

• I uninstalled all three apps. Restarted my iPhone. Then reinstalled the apps. The problem described above persisted despite the apps being reinstalled.

• I went to the App Store and cleared the cache by tapping the bottom navigation bar 10 times. The screen flashed white to indicate the cache clearing. I returned to the Updates tab and determined the problem above persisted.

• I did a two-button hard restart on the phone. On the iPhone 7 Plus, this is done by holding down the power button and the volume-down button until the Apple Logo appears, then release. Upon returning to the App Store, I determined the problem persisted. All three apps were still listed as requiring updates.

• I restored the phone from a backup on my computer. I went through many of the steps listed above, including clearing the App Store cache, after the restore. The problem persisted.

1 Answer 1

1

SOLUTION:

I went into Settings > iTunes & App Store and SIGNED OUT of the App Store. I restarted my phone. I went back into Settings and logged back in to iTunes & App Store. Upon checking the App Store for updates, the problem has been resolved.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .