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Suppose I have some moderately sensitive stuff in my user account on a broken Mac. Now bringing it to Apple for repair. (macOS 10.12.4 if that matters)

Apple's advice is: enter image description here

OK, but is that enough?

Specifically, I know that an administrator can access another user's files and Apple needs an Administrator's access to my computer. FileVault encrypts the entire disk. If the admin account that Apple has unlocks the DISK does that unlock the files in my account?

Deleting all my files is doable (I have a full back-up) but what a hassle.

  • Why do you believe Apple needs administrative access? – At0mic Apr 4 '17 at 21:55
  • The nature of the errors will need access to the system logs to analyze. System logs require admin account – drewk Apr 4 '17 at 22:05
  • what problems are you having? – At0mic Apr 4 '17 at 22:19
  • Brand new MacBook Pro 15". Constant crashes during sleep (like every night) May be associated with having 2 5k monitors attached. Apple has asked to see the computer. – drewk Apr 4 '17 at 22:20
  • This has possibly been answered already: apple.stackexchange.com/a/93025 – Synoli Apr 4 '17 at 22:26

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