Every few days, all in app purchases disappear. I have to go into each app and use the "Restore Purchases" option to get everything back.


  • My alarms keep being deleted - the alarm page is just blank and I have to add them again.
  • Passwords/Log in states for apps are being lost - for example I have to log into Instagram, etc, every few days.

It feels like some sort of caching/preferences issue, stuff getting deleted when it shouldn't be? I have an iPhone 7, 128GB, with 35GB free space.

This has never happened in 10 years of using iPhones, and as far as I can recall nothing has changed, i.e., no updates or anything.

Any ideas?

  • About the passwords/login states for apps, Could it be possible that this is related your current region settings? Could you check if the data in Settings > General > Language & Region is correct?
    – Jules
    Commented Apr 4, 2017 at 13:32
  • @Jules All that seems correct :/
    – samiles
    Commented Apr 7, 2017 at 9:02

1 Answer 1


Could you check if Apple ID is correct in Settings > iTunes & App Store, as below pic, check if the AUTOMATIC DOWNLOADS optionns are checked? Well I prefer to cancel all of them. enter image description here

  • Welcome to Ask Different, and thanks for your contribution! Could you please give a bit more background on your answer? For example: how would an incorrect Apple ID cause in-app purchases to vanish regularly? Or, how could an Apple ID possibly cause an app to lose its persistent state?
    – Synoli
    Commented Apr 9, 2017 at 2:00

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