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I have a fully unlocked iPhone 5s bought in New Zealand, and I wish to use it in the US on the Verizon network, however when I gave them the IMEI number they said it was locked and they couldn't connect it to their network.

I have been able to use it on several networks in each of New Zealand, USA, and Mexico, and Verizon is the only one that seems to think it's locked. They've said this on two separate occasions, at different locations, months apart, so I don't think it's just inexperience or operator error from the Verizon representative.

Why isn't my iPhone able to be connected to Verizon, and is there a way around it?

I have read a few other Q&As here that mention that Verizon was a CDMA network, however these were older questions, and some more recent ones suggested that is no longer the case.

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Unless you have a 6 or later, Verizon voice is CDMA-only for the 5s.

If your iPhone 5S is not CDMA capable, data might work on LTE portions of Verizon's network. It would still need to support all of Verizon's LTE bands (see iPhone LTE support). But, as mentioned above, voice would not work. VoLTE is only supported on the 6 and later.

Verizon has a database of iPhone IMEIs that are legitimately sold as Verizon "branded" or as world-unlocked phones, and that are CDMA capable. If they can't add it, there's a 99% chance it wouldn't work to your satisfaction.

You can test whether it would work at all by loading a Verizon SIM from a friend's iPhone 5S or later. (A SIM from any non-Apple device won't generally work because there is a difference in back end programming, especially for voice + LTE.)

In the off chance that it does work on your friend's SIM, the trick is to get customer service or a store rep to load up a dummy IMEI, or the IMEI of a known compatible phone, just to activate the SIM. I've asked them to do this on occasion where I'm setting up an employee's account and don't have the phone present, but need it activated so it will work as soon as the employee reports to my office.

(For what it's worth, I find that AT&T's lower frequencies in the 800-900MHz range tend to penetrate buildings better than Verizon or T-Mobile's 1900/2100MHz bands, at least in our neck of the woods in Utah. Your 5S isn't going to support the enhanced coverage offered by the 700MHz bands.)

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  • Ok thank you, that makes sense. Unfortunately Verizon appears to be the carrier that my organization uses, but we're going to look at other options tomorrow. I need to have it working in Mexico as well as the US so a "might work" I don't think will cut it. Thanks for your answer.
    – Midavalo
    Mar 28, 2017 at 6:30
  • T-Mobile and AT&T have roaming agreements in Canada and Mexico, essentially making North America one big service area. (Don't forget to mark the answer accepted if it met your expectations.)
    – Bryan Scott
    Mar 28, 2017 at 15:10
  • Thanks @SirBryan - we may be able to replace our phones with iPhone SE, is this likely to have the same problem, or rather the reverse if we go back to New Zealand will we be able to use the iPhone SE with a New Zealand SIM card? I believe NZ networks are all LTE/4G/3G and none are CDMA anymore.
    – Midavalo
    Mar 28, 2017 at 23:47
  • and FYI we tried a friend's Verizon SIM and we had voice but not data. We are currently in Mexico so unsure if that makes a difference.
    – Midavalo
    Mar 28, 2017 at 23:51
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    If you get the phone unlocked from the Apple Store (carrier-branded or not), it will be compatible worldwide. If you get it on a payment plan from Verizon, it will be CDMA-locked to them, but GSM-unlocked worldwide due to an agreement with the FCC. If you get it on a payment plan through AT&T and T-Mobile, it will be GSM-locked to them until it is paid off. I'm not sure how Sprint's works; I thought they were GSM-unlocked too.
    – Bryan Scott
    Mar 29, 2017 at 19:24

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