13

When plugging a second external monitor, macOS Sierra "logs out" (crashes?) user session. I get presented with the login window. No error message.

It's not just "show login window", because all apps load anew after logging in (which takes a very loooong time, killing my productivity).

macOS Sierra 10.12.3 (16D32).

DisplayPort external monitors.

MacBook Pro Retina Late 2013, 13".

I don't recall this happening on El Capitan. I upgraded to sierra yesterday.

There is no error message, like "was not closed normally", therefore I believe this is not a duplicate of After Installing El Capitan I Will be Logged Out Frequently (and mine is about Sierra).

I do not see anything interesting in Console logs (although maybe someone could point me to where to look).

What could be causing this? How to prevent this from happening?

What diagnostics can I do?

Edit: Some other considerations:

  1. I was fiddling with SwitchResX for custom display modes (HiDPI on external displays). As described in: 1280x720 HiDPI resolution for 2560x1440 monitor

  2. there is no corrupted graphics like in the other question(s)

Edit 2: The main monitor is: LG 27UD88-W Monitor 27" UHD 4K USB-C USB 3.0, connected via DisplayPort

Edit 3: The problem also happens when I unplug the monitor (or switch the monitor, in its own menu, to use another input cable)

Edit 4: Also posted on Apple support: https://discussions.apple.com/message/31686056

Edit 5: Also uninstalled SwitchResX (via their menu). Problem still happens!

  • Please, anyone? Very often, when I unplug my external monitor, the whole session crashes. This is killing my productivity. – KarolDepka Apr 26 '17 at 15:23
  • 1
    Try in Safe Mode. I like to begin diagnostics by starting at the bare minimum. If the problem goes away, it will most likely be something that is not part of macOS (3rd party). If it happens in Safe Mode, then it's an issue with the OS itself. If that's the case, try installing an booting from a clean install (an external drive will suffice since this is for diagnostic purposes.) – Allan Apr 29 '17 at 16:11
  • 1
    Did you ever get a solution to this problem? I am having the exact same issue. I have two external monitors (both LG - one 24" 1080p and one 27" 4K) and as soon as I disconnect them I am logged out. I usually disconnect them together - it is really annoying! – keithm Jan 9 '18 at 7:30
  • 1
    Just popping in to say I also have this issue with two displays. One an Apple Thunderbolt Display, the other a mid-2011 iMac through target display mode. Connecting either one appears to cause WindowServer to crash. There is some brief graphic distortion, displays go black and then the login screen appears. I've yet to find any workaround, let alone a complete solution. I've submitted a bug report to Apple as well. However, they've never replied to any I've submitted before so all I can do is hope for an update that fixes it. Sorry that this isn't an answer but this is my first post on here an – Doug C. Hardester May 11 '18 at 22:49
  • 1
    I've been having this same issue for a long while now. Sometimes the logout will also happen arbitrarily while the two external monitors (a Dell U2711 and an LG L1930SQ) are plugged in. I have SwitchResX running as well, so that the resolution on the Dell isn't blurry. Walked through a lot of options with Apple Support. No luck. I was hoping the upgrade to OS X Mojave would fix it, but no. – Rick Gladwin Oct 22 '18 at 19:17
1

If the issue occurred after an update you may have a potential software issue. I understand you have tried a lot of troubleshooting in the comments but I listed the steps that I would follow below.

  1. Make sure you backup all your files first before continuing troubleshooting: https://support.apple.com/en-us/HT201250

  2. Follow this support article from Apple regarding video issues using external displays: https://support.apple.com/en-us/HT201177

  3. As @Stefan suggested, Try reseting SMC. Shut the machine off. Press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds. Release keys. Power Machine on. SMC: https://support.apple.com/en-us/HT201295

  4. Try reseting NVRAM: Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart. On Mac computers that play a startup sound, you can release the keys after the second startup sound. NVRAM: https://support.apple.com/en-us/HT204063

  5. Try booting in Safe Mode as @Allan suggested and see if you can reproduce the issue. Restart machine and hold down the shift key till you see login screen. Safe Mode: https://support.apple.com/en-us/HT201262

  6. Run diagnostics on your device locally and check for potential hardware issues. Restart machine and hold the "D" key till prompted to run diagnostics. Even if you machine passes the diagnostics, you may still have a hardware issue. note the Apple Store Genius Bar can run deeper tests on your machine if you schedule an appointment. Diagnostics Mode: https://support.apple.com/en-us/HT202731

  7. If hardware diagnostics passes, you can use Recovery Mode to reinstall the operating system or erase the machine and do a clean install. In recovery mode, if you choose to reinstall the macOS it will preserve the files on your system. You can also perform a clean install from macOS by reformatting the storage drive before installing the macOS. Recovery Mode: https://support.apple.com/en-us/HT204904

  8. You can try updating to the latest macOS. I was having issues using display port and external monitors, updating to High Sierra resolved the issue for me. Update the software on Mac: https://support.apple.com/en-us/HT201541

At the end of the day, the issue you are having is either software or hardware related. By performing a clean install, we eliminate any potential software issues, not factoring in bad display driver code (typically these drivers get updated when you run system updates or upgrade macOS). If the issues continue to happen you may have a hardware issue of some sort either with your MacBook Pro, the displays, or the cables.

|improve this answer|||||

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .