I was out of ink, and borrowed my neighbours Epson Stylus SX420W (the box says SX425W, but it identifies as SX420W on my iMac), but I can't print to it, and don't find a suitable driver. The printer is a couple of years old and connects via USB.

According to this Apple support page the drivers for this printer model should be included with macOS Sierra.

When I open the Printers & Scanners preferences, hit the + to add a new printer and select the Epson Stylus SX420W in the list, the dialog tells me the drivers for this printer model is not available from Apple. Which clearly contradicts the page above...

When I go to the Epson Europe support page for the printer, I find only drivers for the scanner part of the device. No printer driver.

Does anyone know ho to set up this printer correctly on an iMac running macOS Sierra?

Update: I later returned the printer to my neighbour, and he helped me print my documents from his MacBook Pro. He couldn't recall having installed any extra printer drivers, but as we were both in a hurry, we didn't investigate further. I believe he was running Yosemite or El Capitan.

(Sorry for the inaccurate language, my OS X macOS installation is in Norwegian)

  • I wonder if those drivers are an optional part of the install. EG try reinstalling the OS, click on the customize button and see if there is an option for additional printer drivers. Not sure tho, it's been a while... Mar 19 '17 at 17:57
  • Just to clarify, can other computers print to this printer and only you can't?
    – fsb
    Mar 19 '17 at 22:25
  • @fsb Yes, see my update above.
    – Harald K
    Mar 20 '17 at 8:29

You must log in to answer this question.

Browse other questions tagged .