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I just got an iPhone 7 from my job. Being more of an Android/Linux guy, I am actually very impressed by this device. One thing is very strange though: I can't find/acces the iCloud Drive app! When I ask Siri, it says that it isn't installed, and suggests that I install it. When I click the linked provided, there is the little icon with an cloud, but it is "toned out" in the colors, and nothing happens when I click it. I don't understand what I'm suppose to do about this.

The reason I need iCloud in the first place is to backup my phone (also "toned out" in the Settings → iCloud menu) and to use the "Just Press Record" app, which requires iCloud, and when I start the app it tells me I need to enable iCloud Drive first. Which I can't do.

Update: Under settings, there is an iCloud settings, which informs me that I have 5 GB storage and that Photos is using a little bit of it.

Under "Restrictions", it doesn't have anything registrered (which is the only possible cause provided by Just Press Records support FAQ.

I am logged into my apple account. When I log onto icloud.com, and select drive, I get this:

https://www.dropbox.com/s/w1jxbhpn5ebr8o4/icloudtroubles.png?dl=0

...which tells me I should open the iCloud Drive app on my iOS device. So, back to square one, haha. Ever read the book Catch-22? Well, this is a Catch-22.

Thank you for your time, Emil

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  • Do you see an entry for iCloud in the Settings app?
    – fsb
    Mar 17, 2017 at 15:42
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    Is the device managed centrally by your IT department? Are you logged in into iCloud/with your AppleID?
    – nohillside ♦
    Mar 17, 2017 at 15:50
  • Hi, have updated my question with answers to your question to my question.
    – emilBeBri
    Mar 17, 2017 at 16:24
  • Under Settings -> iCloud do you see an entry for iCloud Drive? Have you followed all the steps in Apple's support doc?
    – fsb
    Mar 17, 2017 at 16:59
  • The iCloud Drive App is available in the App Store. Have you looked there specifically for the app? This page gives more info.
    – IconDaemon
    Mar 17, 2017 at 17:38

1 Answer 1

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Typically, this is restricted via MDM profiles. To check, open the settings app and inspect your profiles.

  • Tap settings app
  • Tap general
  • Scroll content up if needed to see Profile (above Regulatory and below VPN)
  • Tap in to each profile you have and inspect what it restricts.

If you have no profiles, I believe the profile entry is hidden so you might need to look for another answer if you don’t have a profile restricting this.

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  • Yes that was it! Our it support told me this but forgot to answer it myself here. Thank you :)
    – emilBeBri
    Aug 25, 2017 at 9:34

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