My girlfriend handed me her Macbook Pro just a little bit ago, saying she cannot log in. Everytime she tries to log into her account, it brings her to the macOS Utilities window. I am not able to log in, and the only thing available to me is the macOS Utilities & terminal. Here is what I tried:
- Restore From Time Machine Backup - The Macbook doesn't find and backups.
- Reinstall macOS - Tries to reinstall Sierra, eligibility check works, I agree to the Terms and Conditions, select OS X Base System (249.79 GB total, 248.23 GB available is this the problem?), select install, and I get the "An error occurred while preparing the application. Try running this application again." message. Tried above steps again after setting correct date using Terminal. Nothing.
I cannot do a clean install, because she has files and documents on the Macbook that she needs for school.
Does anybody know of a way to be able to get back in?